Permit Library › Municipal: City of Toronto › Toronto Water & Engineering & Construction Services › Connections & hydrants
Watermain Shut-off / Valve Operation & Temporary Relocation (Toronto Water)
Toronto Water operates all City valves. Planned turn-offs and valving are requested from Toronto Water; temporary or emergency relocations are requested from Toronto Water Operations with the reason, affected area and duration.
You need it when: Your work needs City watermain valves operated, a planned water shut-off, a temporary bypass, or an unplanned relocation of a watermain or sewer.
Why it's needed
- Only Toronto Water may operate City watermain valves [TO].
- Contractors must notify affected property owners first [TO].
When to apply
- Request valving at least 2 working days in advance (TS 7.70) [TO]; larger shutdowns need a Construction Sequencing and Watermain Shut Plan agreed in design.
- Work near transmission mains needs a Toronto Water inspector and at least 2 weeks' notice.
Review time
Plan for about 2 business days. Minimum 2 working days' notice for valving [TO].
Documents for a complete application
- Shut-off request with location, valves, date/time and duration
- Construction Sequencing and Watermain Shut Plan (for planned shutdowns)
- Notice to affected owners
- For relocations: reason, impacted areas and duration
How to submit
- Planned turn-on/off by contractors: Toronto Water, Central Services [TO]. Emergencies: 311.
Official pages
Track Watermain Shut-off / Valve Operation & Temporary Relocation (Toronto Water) free.
Track this permit freeDeadlines in business days, email alerts before decisions are due, and your whole team in one place.
Sources are marked in the text: [TO] toronto.ca pages, [Guide] general industry guidance, [Plan] permit planning practice. Confirm on the official page before applying.